Being an artist myself, I am always inspired by other artists and I am intrigued by how our brains work. My designer & I ( also a designer ) can look at the same design instructions on a customers order and both of us come up with two entirely different inspirations, and it always amazes me. It is a challenge when one of my clients calls me and asks me to take care of an order in some other town, and I get the opportunity to talk to other designers. Recently, I said to a designer, “my customer wants a modern upscale presentation, with high end classy flowers” You can imagine my surprise when the designer said, “I have some mums, and some baby’s breath, and some daisies, would that work for you? ” Now, please don’t get me wrong, I love daisies, they belong at a picnic or a BBQ in the middle of summer, in a glass jar or a nice pottery pitcher, but they don’t rank on the scale of upscale or classy in my mind. It really illustrates the point that one mans vision can be very difficult to capture.
It’s important to find a florist that you can relate to, one that can learn your style, & can communicate for “you” in their design work. It’s really a daily challenge that we face as florists. We have to make sure we listen, and translate the information you provide us with and in turn give you what you are expecting to see.
I had a call a few days ago from a woman who said ” I’m tired of being embarrased when I send flowers, so I’m going to try you” That is really sad for me to hear, but I understand the problem. Customer service means really listening and really caring about what people want and expect.
I feel the same thing when I go shopping, I get frustrated when the person helping me doesn’t listen to what I am asking for. It makes me feel like they don’t really care about me at all, they just want to get my money & their paycheck so they can go home. I have made a choice in my life to patronize business people who actually appreciate my business. I work hard for my money and I want to feel good about spending it too! LOL!
Speaking of artists check out my new favorite artist, if you want to see some amazing photography of water droplets, with an unusual artist twist check out Martin Waugh art. This is a true example of an artists brain. Truly fascinating and I have a link under “my favorites ” . Amazing…..that’s all I can say